Penalty in USA
An open letter to any and all who have any type of involvement with the Texas prison system:
SUBJECT: TDCJ-ID OFFICE OF OMBUDSMAN
AUTHORITY: Section 493.010 of The Texas Government Code
PURPOSE: To outline procedures for responding to public complaints and requests regarding the Texas Department of Criminal Justice - Institutional Division (TDCJ-ID), and to establish a central office of record for the responses provided.
DISCUSSION: Section 493.010 of the Texas Government Code, established by the TDCJ-ID Sunset Legislation, requires the Division (TDCJ-ID) to develop complaint management procedures, maintain an information file about each complaint, and provide status reports at least quarterly (to persons making complaints) until the complaint is resolved. Additionally, in conjunction with the creation of the Governor's Office of Ombudsman, the Division is committed to taking an active role in responding to public complaints and requests.
Public Complaint: As applies to this policy, the term "public complaint" is defined as a letter or verbal communication directed to the Division expressing dissatisfaction with the actions, policies, decisions or performance of the Division and requesting corrective action(s) to be taken.
Public Requests: Written or verbal inquiries requesting the Division to provide information relative to its operation, inmates, policies, decisions, or performance.
NOTE: Those complaints and requests expressed by TDCJ-ID employees or inmates which are included in the established grievance procedures shall continue to be processed according to those guidelines.
The general nature of complaints/requests received by the TDCJ-ID Office of Ombudsman
will be summarized monthly and provided to the Director and Deputy Directors.|
The TDCJ-ID Office of Ombudsman shall be the repository for complaints/requests handled through that office.|